$ contact
Write to us. A person reads it.
No ticket portal, no chatbot, no queue. Use the form or write to the address that fits — either way it reaches someone who can read a mail log.
Send us a message
A person reads every one. Usually the same day.
✓ message sent
Thanks — it is in the right inbox.
A person will reply to within 24 hours on working days.
Or email directly
- support@pharos.email Something is not sending, a domain will not verify, a webhook is missing.
- sales@pharos.email Above 500,000 a month, invoices, purchase orders, an isolated sending IP.
- security@pharos.email Vulnerability reports and security reviews.
- abuse@pharos.email Mail sent through Pharos that should not have been. Include full headers.
A person reads every one of these. No ticket portal, no chatbot, no auto-close.
Expected reply: within 24 hours on working days
Faster than email
Three things get asked constantly and are answered faster in your own account than by us.
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Why did this bounce?
The event log carries the receiving server's own response, verbatim.
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Why will my domain not verify?
The domain screen names the failing record and what it expected to find.
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What does this error mean?
Every status code the API returns is listed in the reference with a fix.